We offer a 30 day returns/exchange, and a 14 day refund on any product purchased from our markets and online store. All returns can be done telephonic or through the “Contact Us” page on our website. All courier and transport fees for refunds or exchanges, will be for the customer’s account.
Personalised items are excluded from the refunds policy.
Where applicable the product must be in its original packaging, all seals intact as per the point of sale.
All good must be undamaged and unused.
All goods that are returned will be inspected to ensure they are undamaged, in its original packaging and unused.
African Insight reserves the right to refuse the return of a product that shows signs of use, damage, and or is not in the original packaging.